A plumber charged hundreds without a quote or invoice

On my first post-lockdown visit to my 78-year-old mother who lives alone in Salisbury, I found her visibly upset. It soon emerged that she had asked a plumbing company called Rightio to replace a ballcock in her toilet and it later charged her £329. It also appeared to have signed her up to some kind of care plan costing £9.50 a month. Rightio is a national firm that appears to subcontract local plumbers. She says that prior to the plumber arriving, Rightio took her debit card details, including her CVC number. She says when the plumber arrived at about 4pm, he didn’t offer a quote, nor did he explain what he had to do. At 4.45pm he had to “pop out for a bit” and returned at 5.30pm to finish the job. When he left at about 6pm he didn’t leave an invoice. Two days later, mum’s bank statement showed the charge. She phoned Rightio and staff said it was for three hours’ work, plus parts, the amount was correct and that “there was nothing else she could do”. I’ve emailed the company three times but received no reply. My mum has little money and feels that she’s been taken… Read full this story

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