New NHSX Covid-19 contact tracing app doesn’t work on two-year-old phones say Isle of Wight residents using it in trial

Residents on the Isle of Wight today claim they are unable to use the new NHS contact tracing app on phones which are more than two years old. People are receiving error messages telling them the app is not compatible with their devices, with others reporting glitches including pop-ups. Many have reported the app is not working on Huawei, iPhones and Samsungs released before mid-2017. Some 30,000 people downloaded the app just hours after it was launched, but it has already been besieged by problems. Residents have since been sharing their frustrations on local Facebook groups, with Richard Mitchell pointing out the app did not work for him or his wife. Jayne Allabaster added: ‘I’ve got a new phone but the app doesn’t show on it.’ People are receiving error messages telling them the app is not compatible with their devices, with others reporting glitches including pop-ups. This picture appears to show one of the devices not compatible with the app NHS worker Anni Adams looks at the new NHS app on her phone on the Isle of Wight yesterday Hache L Jones wrote: ‘I have a Samsung Galaxy JX phone running Android v 10.0. But the Covid app doesn’t… Read full this story

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