Sony, Microsoft, and Nintendo are under investigation by the UK’s Competition and Markets Authority (CMA) over their online subscription services.The CMA says it’s “concerned” about whether some of the three gaming giants’ business practices are legal. These include auto-renewal policies for online subscription services like PlayStation Plus and Nintendo Switch Online, as well as cancellation and refund policies. The authority says it’s written to Nintendo, PlayStation, and Microsoft requesting “information about their online gaming contracts”. It’s also asking people who subscribe to these services to get in touch and share their experiences. Several issues are on the table here as far as the CMA is concerned. It’s interested in whether the three companies can easily “change the quality of the deal” for online services, reducing the number of games offered or increasing the price. Additionally, the CMA wants to know how easy obtaining a refund or canceling the contract is, as well as whether the auto-renewal process for subscriptions is clearly explained and fairly communicated. CMA Chief Executive Andrea Coscelli says the authority is “fully prepared to take action” should it find any evidence of Nintendo, Sony, and/or Microsoft breaking consumer protection law. This investigation into gaming practices comes as… Read full this story
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